How To Reach Our Concierge

Our client relations team is structured to provide swift, intelligent responses. The most efficient method to begin planning is by using the secure contact form on this page. Please provide as much detail as possible, including your flight number, arrival date, number of passengers, and your final destination, whether it be a private villa in Canggu or a five-star resort in Uluwatu.

This information allows our team to prepare a precise and relevant proposal for your consideration. We understand that premium travel often involves unique requirements, from specific vehicle models to arrangements for oversized luggage like surfboards or golf bags. Every detail you provide helps us tailor the perfect welcome to Bali for you and your party.

Response Time & Process

We are committed to a high standard of communication. During our office hours, you can expect a considered response to your enquiry within two to four hours. Enquiries submitted outside of these times will be addressed as a priority on the following business day. Our process is transparent and designed for your peace of mind.

Upon receiving your request, a dedicated concierge will be assigned to your booking. They will confirm all details, present a clear quotation, and process your confirmation. Twenty-four hours prior to your arrival at Ngurah Rai International Airport (DPS), you will receive a final confirmation message, including the name and contact details of your assigned ground host, ensuring absolute clarity for your arrival.

Languages We Operate In

Clear communication is the foundation of impeccable service. Our primary business language is English, and our entire client-facing team is fully fluent. This ensures that every detail of your booking, from the initial enquiry to final instructions, is conveyed with precision and without ambiguity.

As an Indonesian-based company, our entire operational team, including drivers and airport representatives, are native speakers of Bahasa Indonesia. This dual-language capability allows us to manage all local logistics with seamless efficiency while serving our international clientele to the highest editorial and professional standards.

Office Hours & Time Zones

Our administrative office and concierge desk operate from 9:00 AM to 6:00 PM, Monday to Saturday. We are located in Bali, which observes Central Indonesia Time (WITA), equivalent to GMT+8. When contacting us from a different region, please consider this time difference for the quickest response.

It is important to note that our operational services for your bali vip airport transfer are not limited by these hours. Our drivers and airport greeting teams are on duty 24 hours a day, seven days a week, to accommodate any flight arrival or departure schedule. Our service is synchronised with the airport, not the clock.

Visiting Bali — Logistics

A smooth arrival extends beyond the transfer itself. Our team possesses deep, practical knowledge of current airport protocols and island logistics. We can offer guidance on the latest Visa on Arrival (VOA) procedures, the electronic customs declaration (e-CD), and the recently introduced Bali tourism levy. Navigating these requirements efficiently is the first step to a stress-free holiday.

By engaging our services, you gain an on-the-ground partner. We monitor flight schedules, anticipate potential delays, and adjust your transfer arrangements accordingly. This proactive management, based on years of experience at DPS, ensures that your arrival is defined by calm and control, not confusion.

Frequently Asked Questions

How do I locate my driver at the airport?

Your personal greeter will be waiting for you in the arrivals hall, immediately after you exit the customs area. They will be holding a clear sign displaying your name or your company’s name, as specified during booking. This host will then assist with your luggage and escort you directly to your waiting, pre-cooled vehicle, ensuring a swift and seamless exit from the terminal.

What is included in the Bali VIP Airport Transfer service?

Our service is all-inclusive. The quoted price covers the vehicle, a professional chauffeur, fuel, airport parking fees, and local taxes. For arrivals, it also includes a personal meet-and-greet service inside the terminal. We provide complimentary bottled mineral water and cold towels in every vehicle. There are no hidden charges; the price we confirm is the price you pay.

Can I book a return transfer to the airport?

Certainly. We provide departure transfers from any location in Bali back to Ngurah Rai International Airport (DPS). We recommend a pick-up time that accounts for potential traffic congestion, particularly from areas like Ubud or Canggu, to ensure you arrive at the airport with ample time for check-in and security procedures. We can arrange this as part of your initial booking or separately at a later date.

What types of vehicles are in your fleet?

Our fleet is comprised of premium, late-model vehicles to ensure maximum comfort and safety. Standard options include the Toyota Alphard and Vellfire, which are benchmarks for executive travel in Asia. For larger groups or families, we offer luxury vans like the Mercedes-Benz Sprinter. All vehicles are meticulously maintained, fully air-conditioned, and feature premium interiors for a comfortable journey.

Is it possible to amend my booking if my flight changes?

Yes, we offer flexibility for changes. We ask that you notify us of any amendments to your flight schedule at least 24 hours in advance to guarantee we can adjust your service without issue. We actively monitor the flight information you provide, so for minor delays on the day of travel, we will automatically adjust our dispatch time. Significant changes require direct communication.

Do you accommodate oversized luggage like surfboards or bicycles?

We do. It is essential, however, that you inform us about any oversized or excess luggage at the time of booking. This allows us to dispatch a vehicle with sufficient capacity, such as a larger van or a vehicle equipped with a roof rack. Failure to declare oversized items may result in the need for a second vehicle at an additional cost.

What is the Airport Fast Track service?

Our optional VIP Fast Track service is an expedited immigration and customs clearance process. A dedicated agent meets you at the airbridge, escorts you to a priority immigration lane, assists with your visa on arrival, and guides you through customs. This service significantly reduces your time spent in airport queues, transforming a potentially lengthy process into a swift, effortless formality.

How far in advance should I book my transfer?

We recommend booking at least 48 hours in advance to ensure vehicle availability, especially during Bali’s peak seasons (July-August and December-January). While we do our best to accommodate last-minute requests, advance booking allows us to allocate the best vehicle and chauffeur for your specific needs and guarantees a seamless experience upon your arrival.

What payment methods do you accept?

We accept secure online payments via major credit cards (Visa, MasterCard, American Express) through a trusted payment gateway. For corporate clients or extensive bookings, we can also facilitate payment via bank transfer. All bookings must be confirmed with full payment in advance to secure the reservation and dispatch of our vehicles and airport team.

Do you provide child safety seats?

Yes, the safety of our youngest passengers is paramount. We can provide internationally certified child safety seats and booster seats upon request. Please specify the age and weight of the child when making your booking so we can ensure the correct seat is properly installed in the vehicle prior to your arrival. This service is subject to availability and should be requested well in advance.